I bought a new printhead for my HP Photosmart 7520. The printer does not recognize it.

[nobarking111]

Printer starts up but when a print or copy is ordered, it generates an error message about a failed printhead. A replacement printhead is not being recognized at all, so I returned it for refund. Should I order another printhead from a different vendor? Recommendations? This 7520 has only printed 740 pages. Would be a shame to trash it.

[Betty0610]

@nobarking111

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[nobarking111]

No real help from any quarter. Support did not even bother to tell me to buy only a genuine HP replacement printhead. Of course not. They did give me the name of two companies who sell $100+ printheads. The HP replacement part costs more than I paid Costco for the printer in the first place. Just absurd. Guess I'm breaking up with you, HP. 

[nobarking111]

Zero real help. Gotta buy a new printhead, and it costs about as much as the original printer. Absurd! Guess we're breaking up after all these years, HP. 

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!