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‎09-20-2022 11:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, I just realized that I purchased two dual packs (black, color) of the wrong ink in June 2021. I purchased them from Target. I am able to see the receipt from Target, but when I try to initiate a return it doesn't work. This is more than $100 worth of ink that I will never be able to use, as I should have gotten the 63 but I got the 60. It was an honest mistake. I opened one color package and tried to use it, and that's when I got the error message that made me realize what happened. Can someone please help?

Category:
1 REPLY 1

‎09-25-2022 11:29 PM

HP Recommended

@fabiennedgibson

 

Welcome to the HP Support Community.

 

 

I recommend you to contact the HP Support Team regarding this.

 

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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