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‎02-07-2025 08:45 PM

HP Recommended
Operating System: macOS 10.15 Catalina

I have a Smart Tank 6001 and I can only print in B&W. The test page showed Cyan.

Category:
1 REPLY 1

‎02-12-2025 01:38 PM

HP Recommended

@Jgoan, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding Smart Tank 6001!  
We're thrilled to have the opportunity to assist you and provide a solution. 

 

It sounds like your HP Smart Tank 6001 printer is experiencing a color printing issue on macOS 10.15 Catalina. Since your test page showed Cyan, the color ink system might not be entirely faulty, but there could be a configuration issue. Try these steps:

 

1. Check Print Settings:

  • When printing a document, go to File > Print.
  • Click Show Details if necessary.
  • Ensure that Color is selected under Color/Quality settings instead of Black & White or Grayscale.

2. Verify Printer Preferences:

  • Go to System Preferences > Printers & Scanners.
  • Select your HP Smart Tank 6001 and click Options & Supplies.
  • Under Options, ensure that Color Printing is enabled.

3. Check Ink Levels:

  • Open the HP Smart app (if installed) and check the ink levels.
  • If ink levels appear low, refill the cartridges.

4. Clean Printheads:

  • Use the HP Smart app or the printer's control panel to run a Printhead Cleaning cycle.

5. Update Printer Drivers:

  • Visit the HP Support website and download the latest drivers for macOS 10.15 Catalina.
  • You may need to reset the printing system:
    • Go to System Preferences > Printers & Scanners.
    • Right-click on your printer and select Reset Printing System.
    • Re-add the printer and try printing again.

6. Try Another Document or App:

  • Test color printing with different files and apps (e.g., Preview, Word, or a PDF viewer).
  • If only certain apps are printing in black and white, check their print settings.

Let me know if the issue persists!

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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