I can’t access my ho app account because the email is wrong

[Mb321]

I can”t access my hp smart app account as my email is wrong even the text support hasn’t resolved the issue saying it can’t be edited I have no way of getting into account is there any advice? It won’t accept email or passwords or other emails to re-set another account 

[Echo_Lake]

@Mb321

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to access the HP smart app from other devices using the same login credentials? 
• Have you tried resetting the account from another device? 
• What is the operating system?

Keep me posted for further assistance.

[Mb321]

I cannot access the app hp smart account for my printer hp envy 6032 in anyway because in the username there is an error on the email, so I cannot retrieve my password or username. I need the username to be reset but it won’t accept passwords I have now lost the saved password too.it will to let me set any other email as it recognises name & telephone and says account already exists and the account error username can’t be found? 

If this can’t be done I need it deleted so that I can reset it. 
I have been told nothing can be edited which is ridiculous! 
If you think you can help that would be great:) 

[Echo_Lake]

 @Mb321
Thank you for posting back. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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