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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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I have the HO deskjet 3631 and I changed my ink cartridges today same brand but now I can’t get it to print right. The test page isn’t even right. Black only works on bottom of page not top and color isn’t right at all 

1 REPLY 1
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Hi @Bosley452,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I know it’s frustrating when new ink doesn’t work as expected, especially when you've replaced it with the same kind—let’s figure out what’s going on to get your prints back to normal.

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Hope you are using HP original Ink cartridges. 

 

Clean the printhead (HP Smart app)

  • Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.
  • Load plain white paper into the tray.
  • Open the HP Smart app, and then click the image of your printer to open the settings and management tools.
  • Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.
  • A Cleaning printhead message displays, and a test page prints.

Example of test page printouts

Examples of a test page

  • Examine the print quality on the test page.
  • If the print quality is acceptable, you are done troubleshooting.
  • If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.
  1.  

Note: Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.


Click here for the remaining steps. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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