I can't get my printer code for instant ink

[CarolS44]

I'm trying to set up instant ink for my printer via the app (and online), but I am unable get the printer code off of printer. I have pressed cancel (X) and information (i) together but nothing happens. I've managed to print the printer information page but it's not on there either. 

[sandytechy20]

@CarolS44 

Welcome to the HP support community.

I understand that you are trying to enroll the printer to instant ink, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[CarolS44]

This link just leads to enrolling through the app. I follow the steps which lead me inputting the printer code, I am unable to attain the code. It does not appear on the Printer Information Page,but to produce the code i have to press X and i buttons on the printer together; but nothing happens. I know it's the first part of the printer's own email address but there is nothing to reference. 

I can't understand why this would be necessary to ascertain what ink is needed when it would be easier to put in the cartridge number, unless it was to have direct connection from the printer to Instant Ink, but then surely the printer's IP address would be better.

My problem is not being able to get the required printer code to go on to the next step.

[sandytechy20]

@CarolS44 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers