I can't print colors

[Sylvia781106]

I cannot print in color

[Kuroi_Kenshi]

Hi @Sylvia781106,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP ENVY 5052 printer is not printing in color. Let’s go through some troubleshooting steps to fix this.

Check Print Settings
○ On your computer, go to Control Panel > Devices and Printers.
○ Right-click your HP ENVY 5052, select Printing Preferences.
○ Make sure Color (not Black & White / Grayscale) is selected.
○ Set Print Quality to Normal or Best.

Verify Ink Levels
○ Open the HP Smart App or check the printer control panel.
○ Ensure all cartridges, especially color cartridges, have sufficient ink.

Run Printer Diagnostics
○ Use the HP Print and Scan Doctor (download from HP Support) to detect and fix printing issues.

Clean Printheads
○ From the printer control panel or HP Smart App, run the Clean Printhead or Align Printhead utility.
○ Repeat the cleaning once or twice if needed.

Reinstall Printer Drivers
○ Uninstall the current driver via Control Panel > Devices and Printers.
○ Download and install the latest HP drivers for your model and Windows 10 32-bit from HP Support.

Test Print
○ Print a test page or a document with color.
○ If the color still doesn’t print, try a different application to rule out software issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,