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‎08-23-2021 07:34 PM - last edited on ‎08-24-2021 07:21 AM by Retired

HP Recommended
Product: OfficeJet 5230
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a problem with my HP OfficeJet 5230 which is barely 1 year and 1 month old.
When I start printing, only the color appears, as I was told that the black ink was low, I bought a new cartridge (and a color cartridge as well).
I bought 302XL cartridges, I removed the protective films, the cartridges are well recognized on the printer and by Windows  but nevertheless when I launch a print only the color appears, if I make a photocopy of a black and white document I hear the mechanism engage and make as if it prints but I receive a white page.
I have tried all the HP tools provided, cleaning the print heads via the software several times without success.
I assume the problem is with the nozzle, that it is clogged but I can't find any tutorial for my printer, I don't even know where it is.
If you have an idea I'm interested, thank you.

***bleep***

Category:
1 REPLY 1

‎08-26-2021 08:50 AM

HP Recommended

Hello, problem solved, the problem came from the NEW black ink cartridge -_-

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