I can’t run a maintenance program clean heads on my envy 6455 anymore

[Petelaz]

Can’t run the ink jet cleaning g program on my envy 6455

[Max3Aj]

@Petelaz, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you're unable to run the printhead cleaning or maintenance program on your HP Envy 6455, it could be due to a few common issues. Here's a step-by-step guide to help you troubleshoot and restore that functionality:

Check HP Smart App or Printer Software

• Open the HP Smart app (Windows, Mac, iOS, or Android).
• Go to Printer Settings > Print Quality Tools (or Advanced Settings > Printer Toolbox).
• Look for options like Clean Printhead or Align Printer.
• If you don’t see these options, try reinstalling the app or using the Embedded Web Server (EWS):

Access EWS:

1. Print a Network Configuration Page from the printer: 
   On the control panel, press and hold the Information (i) button and the Cancel button at the same time.
2. Find the printer’s IP address on the page.
3. Enter the IP address in your browser to access the Embedded Web Server.
4. Go to Tools > Printer Maintenance and look for Clean Printhead.

Power Cycle the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.
• Retry accessing the maintenance functions.

Use HP Print and Scan Doctor (Windows only)

• Download from here
• Run it and select your printer.
• Go to Printer Toolbox or Print Quality Tools.
• Try initiating the clean printhead function from there.

Try Maintenance from Windows Control Panel (Windows only)

• Go to Control Panel > Devices and Printers.
• Right-click on your HP Envy 6455 > Printing Preferences.
• Look for a Maintenance or Services tab.
• Try Cleaning, Aligning, or Testing from here.

Check Firmware & App Version

• Ensure your printer’s firmware is updated.
• You can do this via HP Smart App > Printer Settings > Advanced Settings.
• Make sure you're using the latest version of HP Smart App.

If All Else Fails:

If none of these options work, you may have a software glitch or printhead hardware issue.

• Try resetting the printer to factory defaults:
• On the printer, go to Setup > Printer Maintenance > Restore.
• Choose Restore Factory Defaults (this will reset Wi-Fi settings too).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support