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- I changed to print in black and white, but It will not give ...

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08-05-2024 09:15 AM
HP DeskJet 2734e All-in-One Printer I urned off the color option on my printer, but when I went back to turn the color back
on I only had to options , Black and white, and black and white draft. where is my color option, and why did it go away ?
08-06-2024 02:20 PM
Hi @Gypsygary,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP DeskJet 2734e printer only shows "Black and White" and "Black and White Draft" options, and the color option is missing, it might be due to a few reasons:
- Driver Issues: Ensure that you have the latest printer drivers installed for macOS 12.0 Monterey. Sometimes, outdated or corrupted drivers can cause options to disappear. You can download the latest drivers from the HP support website.
- Printer Settings: Check the printer settings on your Mac. Go to System Preferences > Printers & Scanners, select your printer, and click Options & Supplies. Ensure the settings for color printing are correctly configured.
- HP Smart App: If you are using the HP Smart app, make sure it's up-to-date. Sometimes reinstalling or updating the app can resolve missing options.
- Printer Reset: Try resetting your printer to its default settings. This can often resolve issues with missing options. Refer to the printer manual for instructions on how to perform a reset.
- Ink Cartridges: Ensure that the color ink cartridges are properly installed and not empty or clogged. Sometimes, the color option might not appear if the printer detects issues with the color cartridges.
- Firmware Update: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes fix bugs and restore missing features. Update the firmware on an HP printer
Refer to this document: HP DeskJet 2734e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.