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‎11-19-2024 11:07 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer

I am setting up my printer and lost the black set up ink cartridge but I do have the color but the printer won’t do set up without the black. What can I do?

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1 REPLY 1

‎11-21-2024 08:58 AM

HP Recommended

Hi @K8lam,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with setting up your printer as one of the setup ink cartridges are missing.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

I've sent you a private message with the instructions to override the setup ink cartridges by using genuine HP ink.

 

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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