I don't want color

[magwil01]

I have read numerous chats on how to stop the color from being used when you just want. I have done all that. Just put in new cartridges (black and all new color). Master settings set to black and white (not gray). color cartridges rapidly going down. I don't want to use ANY color. Please, help me stop the color. OfficeJet 6958

[Dragon-Fur]

@magwil01 

Welcome to the HP Community --

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@magwil01 wrote:

I have read numerous chats on how to stop the color from being used when you just want.

I have done all that.

Just put in new cartridges (black and all new color).

Master settings set to black and white (not gray). color cartridges rapidly going down.

I don't want to use ANY color.

Please, help me stop the color. OfficeJet 6958

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Done all that

There might not be anything else to try.

If the cartridges have ink, the ink will be used.

The printer uses separate color cartridges for cyan, magenta, and yellow, plus a "black" cartridge.

Printers of this type use a tiny bit of color ink to maintain the printer and sometimes to print black.

Presumably, (unless you've also already tried it,) leaving an empty cartridge in the printer will allow it to continue printing.

 You might have to click to Continue each time when running on one or more empty cartridges.  ?

The printer also might (at some point sooner or later) issue a warning that the printhead is damaged and stop working.

Ink Usage in Inkjet Printers - How Ink is Used

Note comments in Section > Some color ink may be used when printing black text-or-graphics

and

Black ink only – empty ink cartridge(s)

 HP inkjet printers - Print with one or more empty ink cartridges

Read:

178, 364, 564, 655, 862, 902-920, 934, 935 cartridges:

You can continue to print with one or more empty cartridges, but HP recommends replacing them as soon as possible to avoid printhead damage.

Ink for this printer - North Ameria

NA only: HP 902 Black Officejet Print Cartridge (~300 pages), HP 902 CMY Officejet Print Cartridge (~315 pages), HP 902XL Black Officejet Print Cartridge (~825 pages), HP 902XL CMY Officejet Print Cartridge (~825 pages), ;

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 6958 All-in-One Printer  

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[magwil01]

Thank you for taking the time to respond. The printer will NOT allow me to continue using a color cartridge that is empty. I had to purchase all three colors again but the colors are rapidly disappearing. The sales person assured me that if I print in Black and White and not gray, it would not use any of the color ink. Otherwise, I would have bought a monochrome laser printer. It doesn't allow me to "continue". It actually refuses to continue. Other posts have said that they can get it to print without using color but I cannot. 

[Dragon-Fur]

@magwil01 

You are welcome.

Unfortunately, I do not have an answer -- apparently the documentation says one thing and the printer is doing another.

Nor can I offer a reason for the color ink draining so quickly.

As to the sales person, they use the information they have -- and they say what they will.

I found a review dated 2017 -- that's a while ago but does not quite put the printer in "vintage" age.

It's possible a printer Restart / Reset might fix one thing but I don't think it would impact how the ink is being use.

Hopefully someone who understands the printer model can offer something.

References / Resources

Remove color from an image during Scan

Example - HP Smart - Windows - Scan > Edit > Filters

HP_Smart_Win_Scan_Edit_Image_Filters_1

HP Smart - Windows - Simple Photo Print - A4

HP_Smart_Win_Print_Photo_A4_All_5

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"