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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Xten
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I dropped hp instant ink and installed cartridges I bought from Staples but hp won't let my printer

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I discontinued my HP instant ink subscription and YES I took out the cartridges from the subscription and replaced them with personal ones I bought at Staples for my specific model of hp printer and I still get a message that says "I'm no longer enrolled in hp instant ink and can't use their instant ink cartridges. "  Well they aren't instant ink cartridges they're my cartridges from Staples and it's my printer that I bought from Best Buy so I don't understand why I have nothing on the printer screen but this irrelevant message and nothing else. Hitting "ok" doesn't make it stop. They've highjacked my printer. I'm so fed up with this company I'm never buying from them again. 

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Jay_G24
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Hi @Xten,

 

I'd like to help!

 

I understand you are unable to print.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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