I get hp error code 0x0005fbb6 libmath C Cartridge error

Kenrad · ‎01-23-2022

Getting error code 0x0005fbb6 libmath C

Removed and cleaned cartridges with alcohol.

Turned off machine and unplugged for a couple of minutes.

Turn on printer and installed cartridges.

Still get errors.

HP Smart shows problem with color cartridge.

Virtual agent will not allow me to order a new cartridge!

Thank you.

GOLD_MASTER · ‎01-23-2022

Hello @Kenrad .
Eliminate the error by resetting the printer without the ink cartridges.
Open the cartridge access door or cover.
If the carriage moves toward the center of the printer, continue with these steps.
If the carriage does not move toward the center of the printer, close the access door or cover. Disconnect the power cord from the printer and the power supply, wait 60 seconds, and then reconnect the power cord to the printer and to a wall outlet. Turn on the printer and then continue with these steps.
Remove the cartridges.
With the printer on, disconnect the power cord from the printer.
Disconnect the power cord from the power supply.
Wait 60 seconds.
Plug the power cord back into the wall outlet and into the printer.
NOTE: HP recommends that you plug the printer directly into a wall outlet.
Turn on the printer.
Reinsert the cartridges, and then close the cartridge access door or cover.
Follow the steps to align the printer if prompted.

Please update the printer firmware:
https://ftp.hp.com/pub/softlib/software13/printers/oj3830_2021A/OJ3830_2021A.exe

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