I have HP instantink. My debit card was compromised and it had to be changed. HP has canceled my acc

[Cher1817]

I had HP instant ink. My card was compromised that I used to pay my bill with. So HP canceled my account but have locked my printer. I cannot use it unless I pay my bill. I have a new card now and I’ve tried several times to pay my bill, and it just isn’t working. so I can’t print fax or do anything until I get this bill paid. Unless I go spend money and buy ink that is not owned by HP Instantink program. so I went into tonight, and they asked me to open an account. So I did it’s still locked because the other account hasn’t been taken care of. I did what they asked me to do to take care of that problem and it still won’t let me in to pay it. I am so frustrated and I don’t know what to do. I have tried to call HP several times and get put on hold. The longest time was an hour. Any help would be wonderful 

[A_Gayathri]

Hi @Cher1817,

Welcome to the HP Support Community

I understand you set up your Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: HP Instant Ink - Manage your account

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

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