I have Officejet 6600 and keep getting the message There is a problem with the printer or ink system

[Raybo38]

Why do I keep getting the message "There is a problem with the printer or ink system.  I have done all that the diagnostics have reported to complete.

[Raj_05]

Hi @Raybo38,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering the message "There is a problem with the printer or ink system" on your HP Officejet 6600 printer, it typically indicates an issue with the printer's ink cartridges or the printer itself. Here are some steps you can take to troubleshoot and potentially resolve the problem.

• Check Ink Levels: First, make sure that your ink cartridges have sufficient ink. If any of the cartridges are empty or low on ink, replace them with new, genuine HP ink cartridges.
• Check Cartridge Installation: Ensure that the ink cartridges are properly installed in their respective slots. Open the printer cover and verify that the cartridges are securely seated in their holders.
• Clean the Cartridge Contacts: Sometimes, ink cartridge contacts can get dirty or covered in ink residue, leading to connection issues. Gently remove the cartridges and clean the metal contacts on both the cartridges and the printer using a lint-free cloth or cotton swab moistened with distilled water. Allow them to dry before reinserting the cartridges.
• Reset the Printer: Power cycle the printer by turning it off, unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in and turning it on. This can help reset any internal errors.
• Update or Reinstall Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Sometimes, outdated or corrupted drivers can cause communication issues between the printer and the computer. Visit the HP website to download and install the latest drivers for your printer model.
• Perform a Printer Reset: You can try a partial or semi-full reset on your Officejet 6600 printer. Please note that this will reset some printer settings to their defaults. Instructions for doing this can typically be found in your printer's user manual or on the HP support website.
• Check for Firmware Updates: Ensure that your printer has the latest firmware updates installed. Firmware updates can address various issues, including ink system problems.

Always use genuine HP ink cartridges to ensure the best performance and reliability of your printer. Using third-party or refilled cartridges can sometimes lead to issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support