I have a 6962 printer, it will not print in color and it will not do a head alignment

[CHUCKSIMPSON]

Unable to run alignment procedure.

Unit will not print in color, gray scales only

I installed new ink cartridges

Print clean page comes out in Black only

[Kuroi_Kenshi]

Hi @CHUCKSIMPSON,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridges:

• Make sure the new ink cartridges are properly installed and compatible with your printer model.

Perform Printhead Cleaning:

• On the printer control panel, go to Settings.
• Navigate to Printer Maintenance or Tools.
• Select Clean Printhead and follow the on-screen instructions.

Perform Printhead Alignment:

• If the printer software does not allow alignment, perform a manual calibration:
• On the printer control panel, go to Settings > Printer Maintenance > Align Printhead.
• Follow the instructions and print the alignment page.

Check for Clipped or Blocked Nozzles:

• Print a test page to see if the color nozzles are firing properly.
• If the printout shows missing colors, perform a more detailed printhead cleaning.

Update Printer Firmware:

• Ensure the printer firmware is up-to-date. Firmware updates can resolve compatibility and functional issues.
• Visit the HP Support page and search for your HP OfficeJet 6962 printer model.
• Download and install any available firmware updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,