I have a 8625 printer the Cyan blue quit printing . There are no error message al else works fine .C

[JM4977]

All else works fine. changed the Cyan cartridge with 3 new cartridges still no Print

[praveen196]

@JM4977 Welcome to HP Community!

I understand that you are unable to print cyan color.

Please let us know are you able to make the color photocopy. 

Please clean the printhead and check.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead.

   NOTE: 

   Mechanical noises during the cleaning process are normal.

5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the second cleaning stage.

6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the last cleaning stage.

7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

Please clean the ink cartridge electrical contacts.

Are you able to print printer internal pages and checked?

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!