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    Know the Benefits of your HP account

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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I have a “Cartridge Problem” error. I have replaced the Y cartridge as directed.

HP Recommended
HP OfficeJetPro 8710

Is there any way  to talk to an actual HP representative?  My problem:  I got an error message telling me to remove and reinstall my Y cartridge.  When I opened the cartridge door, the cartridges were out of reach.  I had to turn printer off and on to get to the cartridges.  I tried reinstalling; then, I tried replacing with a new cartridge from Instant Ink.  I have unplugged it, held power button for a full minute to drain power, and powered up again.  Nothing works.  I am angry with HP because there is no phone number on their “Contact Us” link!  If I don’t hear from HP soon, this will be my last HP product.

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@Ksw15, Welcome to the HP Support Community!

 

Are you getting the same error for both the yellow ink cartridges? If so, this could be an issue with the printhead of the printer.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement/service options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

I have also sent you a private message with the contact information of Hp Support team in your region. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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