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‎07-19-2021 07:09 PM - edited ‎07-19-2021 07:11 PM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP Envy Photo 7858 and I had a full black ink cartridge but ran out of color ink.

I then got an alert that my black ink wasn't installed right, even though I hadn't touched it.

I received my color ink today through HP Instant Ink and installed it but I can't print because my black ink is broken still and I wasn't sent more since the cartridge isn't empty.

I have cleaned the contacts, the clear strip inside the printer, did a hard restart with and without the ink cartridges installed.

Pleased help me.

Every day this printer is busted is killing my business.

Category:
1 REPLY 1

‎07-28-2021 12:35 PM

HP Recommended

@BearMountain

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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