I have a HP OfficeJet 8710 It says "Supply System Problem

[Sea_7-Seas]

I have a HP OfficeJet 8710 It says "Supply System Problem. 

I've tried many times to follow the instrution as '' Remove USB cable, if present. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.'' but it is still shown the same error.

[A_Gayathri]

Hi @Sea_7-Seas,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Supply System Problem" error on your HP OfficeJet 8710, which typically indicates an issue with the printer's ink supply system. Here are a few additional steps you can try to resolve this problem:

1. Check the Ink Cartridges

• Reinstall Ink Cartridges: Open the printer cover and carefully remove each ink cartridge. Check for any protective tape or debris, then reinsert the cartridges.
• Inspect for Damage: Ensure the cartridges and their contacts are not damaged or dirty. Wipe the contacts with a lint-free cloth if necessary.
• Replace Ink Cartridges: If you suspect any of the cartridges are defective, try replacing them with new ones.

2. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer's firmware is up to date. You can download the latest firmware from the HP support website.

3. Reset the Printer

• Factory Reset: Perform a factory reset on the printer. Note that this will reset all settings to default.
  • Go to the printer's control panel.
  • Navigate to "Settings" > "Printer Maintenance" > "Restore" > "Restore Factory Defaults."

4. Check for Blockages

• Open the printer and look for any paper jams or debris that might be obstructing the ink supply system.

5. Clean the Printhead

• Use the printer’s software or the control panel to run a printhead cleaning cycle.

Detailed Steps for a Factory Reset:

Turn on the Printer:

• Ensure the printer is powered on.

Access Settings:

• From the home screen on the printer’s display, touch or swipe down to open the dashboard.
• Select "Setup" (represented by a gear icon).

Navigate to Printer Maintenance:

• Choose "Printer Maintenance" or "Service" from the setup menu.

Restore Factory Defaults:

• Select "Restore" or "Restore Defaults."
• Confirm the selection to reset the printer to its factory settings.

Reconfigure the Printer:

• After the reset, you’ll need to set up your printer again, including reconfiguring the network settings if you use it wirelessly.

Refer to this document:  HP OfficeJet Pro 8710 All-in-One Printer series User manual

HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps. 

Take care and have a good day.

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