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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎11-12-2020 11:45 PM

HP Recommended
Product: Example: Lenovo AMDA6
Operating System: Microsoft Windows 10 (64-bit)

I am using HP Ink, and have tried all the suggested solutions. Printer was working and printing in Black in White, but now since I put in new color cartridges it will not print in B&W either.  HP Officejet 6812 e All in One Series printer.

Category:
1 REPLY 1

‎11-23-2020 08:38 AM - edited ‎11-23-2020 08:40 AM

HP Recommended

Hi @GeeGee88,

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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