I have a PHOTOSMART 5510 PRINTER . MY SCREEN IS STUCK ON INK CARTRIDGES REPLACED

[NASCARFAN99]

I HAVE A hp PHOTOSMART 5510 .SCREEN STUCK ON INK NOTIFICATION 

[A_Gayathri]

Hi @NASCARFAN99 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Photosmart 5514 e-All-in-One Printer is stuck on the "Ink Cartridges Replaced" notification. 

Here are a few troubleshooting steps to try and resolve the issue:
 

1. Perform a Hard Reset:

• Turn off the printer.
• Unplug the power cord from the back of the printer and from the wall outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.
• Check if the ink notification clears from the screen.

2. Reinstall Ink Cartridges:

• Open the ink cartridge access door.
• Remove all the ink cartridges.
• Clean the cartridge contacts with a lint-free cloth slightly moistened with distilled water or isopropyl alcohol.
• Reinstall the ink cartridges, making sure they click into place.
• Close the ink cartridge door and see if the notification disappears.

3. Check for Firmware Updates: Update the firmware on an HP printer

• Connect the printer to your computer and check for any firmware updates using the HP Smart app or HP's website.
• An outdated firmware can sometimes cause issues like this, and updating the printer’s firmware may resolve the problem.

4. Reset the Printer to Factory Defaults:

• If possible, reset the printer to its factory default settings using the menu on the printer's screen.
• If you can't access the menu due to the stuck screen, proceed to the next step.

5. Power Cycle with Cartridges Removed:

• Turn off the printer and remove the ink cartridges.
• Power the printer back on without any cartridges installed. It will likely show a "Missing Cartridge" error.
• Turn off the printer again, reinstall the cartridges, and power it back on to see if the issue is resolved.

Refer to this document: HP Photosmart 5514 e-All-in-One Printer - B111h User manaul

I hope this helps. 

Take care and have a good day.

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