I have a black line on all my copies and scans

[Tim816]

HP Envy Photo 7155

[Raj_05]

Hi @Tim816,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A black line on all copies and scans usually indicates an issue with the printhead or the scanner glass. Here’s what you can do to troubleshoot.

Check the Scanner Glass:

• Open the scanner lid and inspect the glass for any smudges, dust, or debris. Clean the glass gently with a soft, lint-free cloth and some glass cleaner. Avoid using too much liquid.

Check the Printhead:

• If you’re printing, ensure the printhead is clean. Sometimes, a black line could result from clogged nozzles. Run the printhead cleaning utility from the printer’s maintenance menu to clear any blockages.

Check for Foreign Objects:

• Make sure there are no foreign objects or debris in the scanner or printer area that could be causing the black line.

Run Printer Diagnostic Tools:

• Use the printer’s diagnostic tools or software to perform a cleaning cycle or printhead alignment. This can often resolve issues related to print quality.

Check Printer Software:

• Ensure your printer drivers and software are up to date. Sometimes, software issues can cause problems with print and scan quality.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Tim816]

Thank you. Black line still appears on scans and copies, perhaps printer itself has a major issue and needs replacement.

[Raj_05 · Accepted solution]

Hi @Tim816,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support