I have a brand new, black toner cartridge that is defective. It prints smudges across the left side

[TeachHistory]

I recently installed a 131a black toner cartridge, brand new.  It came in a bulk pack of three colors plus a black.  It immediately printed horrible black smudges across the left side of the page.  I tried the clean page and troubleshooting which didn't work, so I bought another one. brand new and HP.  The replacement cartridge printed just fine out of the box.  Now I'm out about $90!  I bought the original multi-color set awhile ago through Amazon and paid roughly $400 for the set.  I bought it in advance because I'm a teacher and cannot afford to run out of toner, so they sat in the box for a few months.  I've never had a problem with any HP laser cartridges before.  Please help!  Thank you.

[Irfan_06]

Hi @TeachHistory,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with one of the new toners for your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please share the image of the defective toner with the cartridge information and warranty information which is printed on it to assist you further with the replacement if required.

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support