I have a cartridge jam

[Lydia657]

I have a cartridge jam, can't fix it. HP office jet 4650

[VikramTheGreat]

Hi @Lydia657,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

A cartridge jam on your HP OfficeJet 4650 usually means the ink cartridge carriage is stuck or obstructed. Here's a step-by-step guide to help you fix it:

Step-by-Step Fix for Cartridge Jam:

1. Turn Off and Unplug the Printer

• Power off the printer.
• Unplug it from the wall and wait 60 seconds.

2. Open the Ink Cartridge Access Door

• Lift the access door until the carriage moves to the center.
• If it doesn’t move, gently try to slide it manually left and right to check for obstructions.

3. Remove Any Jammed Paper

• Use a flashlight to inspect:
  • Input tray
  • Output tray
  • Under the carriage
  • Rear access door
• Remove any torn paper or debris.

4. Remove and Reinstall Ink Cartridges

• Gently press down on each cartridge to release it.
• Remove both cartridges.
• Reinsert them firmly until they click into place.

5. Check the Carriage Path

• Make sure the carriage can move freely from side to side.
• If it’s stuck, gently move it and look for any obstructions underneath.

6. Plug In and Reset

• Plug the printer directly into a wall outlet (not a surge protector).
• Turn it on and wait for it to initialize.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support