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‎05-06-2025 12:49 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

I received a black ink cartridge from Hp.  It is defective.  I have tried all the suggestions in support and troubleshooting.

When I tried to use it, my printer locked up, so I replaced it with another black cartridge sent to me by Hp, and it worked perfectly.  I've tried using the first cartridge several times, and I always end up with the same result.  Thank you.

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1 REPLY 1

‎05-07-2025 02:54 PM

HP Recommended

@lnhumphreys, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Thank you for reaching out. We’re sorry to hear about the issue with the black ink cartridge. Since the cartridge is defective and causing your printer to lock up, you are welcome to return it. In the meantime, feel free to continue using the replacement cartridge that is working fine.

 

I hope this helps.

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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