I have a message on my 3070A Deskjet "ink cartridge missing or damaged"

[AndyBolton]

I have a message on my Deskjet 3070A that says" ink cartridge missing or damaged " I have new cartridges but cannot access the cartridge carriage as it does not slide to the middle but hides to the right  under the pictures of the stages I am supposed to follow. How can I get the cartridges accessable ?

[Kumar0307]

@AndyBolton, Welcome to the HP Support Community! I’m here to help.

It seems like the print carriage is stuck. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Check for any jams inside the printer, refer to this document.

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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