I have a printer Ink problem and the system won't regognize my printer.serial number.

[chuck1103]

NOTE: I used "Select a product I do not own" as HP would not recognize my serial number, which was accurate. The printer was in my HP account befoer I removed it.

I retired my working HP 8600 as it is old and I thought it should be replaced by purchasing a HP Officejet Pro 8135e which was faulty and had to be returned, I reinstalled the HP 8600 and all the functions are working except it is stating my cyan ink cartridge is damaged. The HP 951 cyan cartridge has has been replaced with 3 brand new HP 951 cartridges with no luck. Is it possible that the printer receptacle/printhead is clogged?  If it is, how do I clean it. If I can't resolve the problem, I will purchase the most basic HP printer/scanner that I can find. I no longer need all the bells and whistles.

[Hawks_Eye · Accepted solution]

Hi @chuck1103 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink account issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[chuck1103]

I don't have an instant ink account. I am trying to get my cyan working, but I think my cartridge holder may be clogged. I want to know if, and how. I can clean it. Like I said I have put in 3 new HP951 cyan cartridges with no success, I keep getting the cyan cartridge is damaged. All 3 new cartridges can't be bad. If the cartridge holder isn't the problem then most likely it would be easier to replace the printer. Fortunately my scan and MODI features are working and I can update the files and print them later.

Thank you  for your reply

NOTE: I have removed and cleaned the printhead and cartgridge and still no resolution. The problem may be electrical in nature. As soon as I purchase a new printer I will be uninstalling and recycling my HP 8600. If I haven't marked my question as answered,  I will do so after posting this edit.