I have a printer bought from US and now in india, need reset code

[MjbChn]

Bought printer from US and now in india, Ii have configured local printer in my pc and get a display in my printer that this catridge is not compatible.

After reading few posts here, i understand had to follow steps to get my new printer ink catridege id and provide the details to rep, pls find below.

Thank you in advance!

Printer SN:  (Envy 5014)

Total Page Count: 838
TriColor Cartridge ID: XXX62XXXXX543XXX
Black Cartridge ID: XXXXX40XX634XXXX
RX(last 4 digits): 0000

Country bought the printer: USA

Country i am using in: India

any help is appreciated.

[MjbChn]

is there anyone who can help me? i sent couple private messages to hp reps but no reply, i am really waiting for printer to working conditions.

thank you!

Mjb

[Anand_Andy · Accepted solution]

Hi @MjbChn,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

 We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[MjbChn]

Thank you @Anand_Andy, you private message with instructions to reset the regional settings helped me solve my printer issues and i have already completed my tasks.

Thanks for your prompt reply and support.

Have a good rest of the day