I have an HP 8710 pro that needs ink cartridge replacement - but I can't find 953 - only 952

[CMG-123]

I have an 8710 pro printer that used 953 ink cartridges. I can only find 952 cartridges and when I tried to put those it will say incompatible ink cartridges. I can't find any 953 cartridges

[Nal_NR]

Hi @CMG-123,

Welcome to the HP Support Community. 

I'd like to help!

As per the information, your HP OfficeJet Pro 8710 printer is designed to work with original HP 952 and HP 952XL ink cartridges.

Have you moved to a different region/country?

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[CMG-123]

Thank you. I actually brought this printer in the Netherlands and then moved to US. When I install the HP 952XL cartridges it tells me is an incorrect cartridge and it will not allow me to print. Is there any way I can correct this problem?

[Nal_NR]

Hi @CMG-123,

Thanks for writing back.

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

 We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[CMG-123]

This is my operating system:

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎4/‎4/‎2022
OS build 19044.3693
Experience Windows Feature Experience Pack 1000.19053.1000.0

[Nal_NR]

Hi @CMG-123,

Thanks for sharing the details. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping