I have an HP OfficeJet Pro 8035 purchased in Nov. 2019. Used ONLY HP ink Cyan 910XL won't work

[KL56]

Now that I have finally been able to find the HP Cyan 910XL ink cartridges, I have tried 3 different HP 910XL Cyan ink cartridges and none of them work.  Printer was working fine until unable to find the cyan replacement ink last October, 2020.  Now, the ink I find appears to be defective, OR the CYAN ink cartridges have damaged my now "out-of-warranty printer."  I have ONLY used HP cartridges.  I need a phone number to talk with someone about this.  I have done nothing wrong - but HP should back their products.  Especially if theres a recall due to cartridges causing printers to malfunction.  

[sandytechy20]

 @KL56

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.