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‎05-24-2022 05:07 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My HP Officejet Pro 8720 won't accept the new ink cartridges.  Says that the cartridges are for older generation printer?  These are the same HP Cartridges I've been using since I purchased the printer.  What gives?

Category:
2 people had the same question
4 REPLIES 4

‎05-28-2022 05:20 AM

HP Recommended

@lgarza9278

 

Welcome to the HP Support Community.

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Keep me posted for further assistance.


I am an HP Employee

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‎05-28-2022 11:11 AM

HP Recommended

I have this issue as well,  can you help me?

 

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‎05-29-2022 09:02 AM

HP Recommended

@JohnDeere318

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!
 

 


 


I am an HP Employee

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‎05-29-2022 04:41 PM

HP Recommended

@Betty0610  - @JohnDeere318 posted the issue with more details (and some pictures) in the thread here: 

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Older-Generation-Cartridge-Error/... where they indicate the printer is an Officejet 8702.  Can you respond to that thread?  Thanks in advance.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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