I have an Issue with the black ink cartridge in my printer.

[jevans141]

I have an Error message for my black ink cartridge. I have completed all the steps  for cleaning and resetting printer several times still has error. no firmware updates are available. it is an Instant ink cartridge at least 3 years old . i think it is the cartidge but i do not have another to try . i do have another color cartidge.

[sandytechy20]

@jevans141

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists. this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers