I have an Officejet8710 that is refusing to use the aftermarket and no firmware updated available

[8710notworking]

My Officejet 8710 is refusing to use my aftermarket G&G printer cartridges that I purchased last year.  I bought two sets, and the first one just ran out of ink and went to put the new ones in and received the message about not having HP chip and it was restricted.  I checked for the firmware updates and there was none for my printer from the app.  

I can buy a new printer for the price of the ink, but if I do it will not be an HP.  This is not acceptable behavior from HP.

[Nal_NR]

Hi @8710notworking,

Welcome to the HP Support Community

 I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

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