I have an error message that reads "{0:X2}.{1:X2}.{2:X2} {3:e} toner replenishment error"

[gajsef]

Our printer is not processing printing jobs.

I have an error message that reads "{0:X2}.{1:X2}.{2:X2} {3:e} toner replenishment error"

Does anyone know if this is an issue that I the user can resolve or has come across this issue

[Sneha_01]

Hi @gajsef,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "{0}.{1}.{2} {3} toner replenishment error" on your printer indicates a problem with the toner replenishment system. This could be related to issues with the toner cartridges or the printer's toner management system. Here’s a step-by-step guide to help you troubleshoot and potentially resolve the issue:

1. Check Toner Cartridges

Power Off and Unplug:

• Turn off your printer and unplug it from the power source.

Remove and Inspect Toner Cartridges:

• Open the toner access door on your printer.
• Carefully remove each toner cartridge. Check for any visible damage or leaks.

Reinstall Toner Cartridges:

• Reinstall the toner cartridges, ensuring they are seated properly in their slots.
• Close the toner access door.

Power On and Test:

• Plug the printer back in, turn it on, and try printing again.

2. Check for Firmware Updates

Visit HP Support:

• Go to the HP Support website and search for your printer model.

Download Firmware:

• Check if there are any available firmware updates for your printer.
• Download and install the latest firmware following the provided instructions.

3. Clean and Reset Printer

Perform a Reset:

• Refer to your printer's manual for instructions on how to perform a factory reset.
• This can help resolve any temporary issues with the printer's internal settings.

Clean Printer Components:

• Check the printer’s manual for any recommended cleaning procedures.
• Clean the areas where toner cartridges make contact with the printer.

4. Verify Toner Cartridge Authenticity

1. Check for Genuine Cartridges:
   • Ensure that you are using genuine toner cartridges designed for your printer model.
   • Incompatible or refilled cartridges can sometimes cause errors.

5. Consult Printer Manual

1. Check Error Codes:
   • Refer to the printer’s manual or HP’s online documentation for information on error codes and their meanings.
   • Look up any specific troubleshooting steps related to the toner replenishment error.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support