I have an ex demo model 2320 printer the ink the shop gave me is brand new , so not the set up ones

[GeorgeMole]

hi i have a just got a HP 2320 , it's ex display as the shop couldn't find the cartridge's, i was given 2 new ones but now i have orange flashing lights as the app is telling me i need set up cartri 

[Valsimot]

Yes, the printer needs setup cartridges for first-time initialization.

https://support.hp.com/us-en/document/c02068088 

[GeorgeMole]

It’s ex-display so I don’t have the set up cartridges . Is there a bypass option ? Or can purchase set up cartridges? Thank 

[Dragon-Fur]

@GeorgeMole 

The request for setup cartridges might have been triggered by moving the printer from its location at the store.

Yes, there is a solution.

We'll need an agent to assist.

Hang in there.

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[GeorgeMole]

Thank you I will hang in and wait for your update . Thank you 

[GeorgeMole]

Any news ? 

[Dragon-Fur]

@GeorgeMole 

I bumped the request - hopefully that will help.

What else?

• If you can register the printer you could perhaps contact HP directly.  This is best since our methods to contact HP on your behalf are indirect - we are not HP Support.
• Return the printer to the store - sometimes the discount given for accepting a floor model is not worth the added hassle.

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[GeorgeMole]

sorry I’ve been tied up all week, I tried the contact hp but they say the warranty is out of date ever though it was still in plastic wrap . The shop said they would look around to see if they had the cartridges but that’s why they gave me the new ones. If I signed up to instant ink would that mean I got sent set up cartridges? Sorry to be a pain . I just the printer to work . Thank you so much, for all your input. 

[Dragon-Fur]

@GeorgeMole 

I am not having any luck bumping the request either.  Will try again.

If you have not done so, try submitting a Warranty Dispute form.

The form won't fix the setup but it will certainly fix the Warranty date if such can be done.

Honestly, I'm not sure a demonstration machine is eligible for Warranty - it is after all, "used".  ??

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If the printer was a demonstration model, it seems like it would have been unpacked (unwrapped) and set up as a demo machine - in that case, the original setup cartridges that came with the printer would have been installed for use.

There really should be a solution.

I will try again to get the attention of someone who can help - I do not have access for fixing the Warranty or addressing the setup cartridges.

Grumble, grumble.

Hang on...

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