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‎12-16-2020 11:49 AM

HP Recommended

I have recently purchased an Officejet 6950 printer. It arrived with 902 ink cartridges, which have now run out and it says 903's are compatible but after trying 9 different cartridges the machine is still saying the cartridges are incompatible. I have downloaded the latest updates. What can I do next?

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3 REPLIES 3

‎12-16-2020 11:57 AM

HP Recommended

Hi,

Where did you purchase the printer? was it purchase in the UK?

 

HP 903 cartridges are used with a printers marketed in Europe, HP 902 cartridges are used by a printer marketed in the USA, not in a printer intended to be sold in Europe:

https://support.hp.com/ie-en/document/c01766411

 

Does it list 902 on the label within the cartridge access door?

 

Shlomi



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‎12-16-2020 11:59 AM

HP Recommended

It was purchased in the UK and it says 903 inside the door.

 

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‎12-16-2020 12:05 PM - edited ‎12-16-2020 07:47 PM

HP Recommended

Thanks,

I have sent you a private message, please click here to access private messaging.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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