I have been unable to print anything with my HP ENVY 5546 displaying the error "Remove and reinstall

[Grantypoos]

I have been unable to print anything with my HP ENVY 5546 displaying the error "Remove and reinstall" but nothing gets better when I do. It's the Colour cartridge that's the problem. I'm an Instant Ink customer but haven't got a new one to install 😞

[Nal_NR]

Hi @Grantypoos 

Welcome to the HP Support Community. 

I'd be happy to help you! 

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector. 
5) Turn on the printer, if it does not automatically turn on.

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Grantypoos · Accepted solution]

Thanks but these steps didn't work, but I've been in contact with your colleagues. It was suggested that I wipe the contacts with distilled water and it works! All good now!😀 

[Nal_NR]

Hi @Grantypoos,

I am happy to know that the issue has been resolved.  

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead