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‎05-19-2021 04:03 PM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I have done everything recommended in the Accepted Solution plus cleaned the printer head and ink jets multiple times. My printer still isn't printing in color. I get a streaky pink color where all the colors should be. My printer is not that old and I don't want to buy a new one. I need a better solution!

Category:
1 REPLY 1

‎05-22-2021 08:42 AM - edited ‎05-22-2021 08:42 AM

HP Recommended

@N28

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Black or Color Ink Not Printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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