I have installed a new black cartridge but I am only getting light blue color printouts

[Sratmn]

I have a HP Deskjet 3632Printer . I have a new black cartridge which the printer recognizes and indicates that there is plenty of black ink.  When the test sample comes out it is only light blue with a little pink.

[Kuroi_Kenshi]

Hi @Sratmn,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Ink Cartridge Compatibility and Installation

Check Cartridge Compatibility:

• Ensure that you are using the correct HP black cartridge for the Deskjet 3632, typically HP 63 Black or HP 63XL Black.

Install Cartridge Properly:

• Open the ink cartridge access door.
• Remove the black cartridge and reinsert it, making sure it clicks into place.
• Close the access door and check if the printer recognizes the black cartridge again.

Perform a Printer Reset

1. Power Cycle the Printer:
   • Turn off the printer and unplug it from the power source.
   • Wait for 60 seconds.
   • Plug the printer back in and turn it on.
   • Print a test page to see if the issue is resolved.

Run a Cartridge Cleaning Utility

Open Printer Software:

• On your computer, open the HP Printer Assistant. You can access it by clicking the HP Deskjet 3632 icon from the desktop or from the Start menu under HP.

Maintenance Tasks:

• Go to the “Print & Scan” section and select “Maintain Your Printer”.
• Click on “Device Services” and then select “Clean Ink Cartridges”.
• Follow the on-screen instructions to perform the cleaning.

Note: You may need to run the cleaning utility more than once to achieve optimal results.

Check and Align Ink Cartridges

1. Align Cartridges:
   • In the HP Printer Assistant, go to “Print & Scan” and then click on “Maintain Your Printer”.
   • Select “Device Services” and then choose “Align Ink Cartridges”.
   • Print the alignment page and follow the instructions to complete the alignment process.

Run a Print Quality Diagnostic

1. Print Diagnostic Page:
   • In the HP Printer Assistant, go to “Print & Scan” and click on “Maintain Your Printer”.
   • Select “Device Reports” and choose “Print Diagnostic Information”.
   • Review the diagnostic page to check the print quality.

I hope this helps.

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