I have just set up my HP ENVY 6420e printer and it will only print out in green

[Terry3-_]

HP ENVY 6420e

[Terry3-_]

HP ENVY 6420e

[Hawks_Eye]

@Terry3-_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 6420e printer is only printing in green, try these troubleshooting steps.
 

Check Ink Levels

• Open the HP Smart app or the printer's control panel to check the ink levels.
• If the black or other color cartridges are low or empty, replace them.

Run a Printhead Cleaning

• Open HP Smart > Printer Settings > Print Quality Tools > Clean Printhead
• Print a test page after cleaning to see if the issue improves.

Check Cartridge Installation

• Remove the cartridges and reinsert them properly.
• Ensure the protective tape was removed from new cartridges.

Print a Test Page

• Press and hold the Resume/Cancel button on the printer for a few seconds until a test page prints.
• Check if all colors appear correctly.

Align Printhead

• Go to HP Smart app > Printer Settings > Print Quality Tools > Align Printhead
• Follow the instructions to complete alignment.

Try a Different Document or File

• Sometimes, the issue is with the document settings.
• Try printing a different file, preferably a test page from the HP Smart app.

Update Printer Firmware

• Open HP Smart app > Printer Settings > Advanced Settings
• Look for Printer Updates and install any available updates.

Reinstall Printer Drivers

• If using Windows or Mac, uninstall and reinstall the HP printer software:
  • Windows: Go to Control Panel > Devices and Printers, remove the printer, and reinstall from HP's website.
  • Mac: Go to System Preferences > Printers & Scanners, remove the printer, and reinstall it.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support