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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- I have moved from the USA to Austria and need to reset my HP...

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04-12-2021 11:37 AM
The region code on your printer needs to be reset. You will need to contact HP tech support (www.support.hp.com). Keep in mind that once this is done, the cartridges that you have that are coded for US will stop working.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
04-13-2021 05:10 AM
@sb22221, Welcome to HP Support Community!
In case you still haven't received any help, we can help you too.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee