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HP Recommended
HP ENVY 5030 All-in-One Printer
macOS 11.0 Big Sur

I ran out of colored cartridges. They have not been sent because it appears that I already have to replace but it isn't.
I wanted to contact you by phone to solve the problem that I had already had in the past but it is no longer possible.
How can i get the cartridges?

1 REPLY 1
HP Recommended

@Giulis

 

Welcome to the HP support community.

 

Is the printer enrolled in an instant ink account?

Sandytechy20
I am an HP Employee

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