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‎03-31-2025 10:01 AM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

Get message cartridges won’t communicate with orinter

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1 REPLY 1

‎04-02-2025 05:07 AM

HP Recommended

Hi @Charlsie-Moore 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like you've tried a lot of steps already—let's see if we can resolve the cartridge communication issue with your HP OfficeJet 5255. 

 

Here are some additional troubleshooting steps:

 

1. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on. This can help clear temporary errors.

 

2. Clean Cartridge Contacts

  • Remove the cartridges and gently clean the copper contacts on both the cartridges and inside the printer using a lint-free cloth slightly dampened with distilled water.
  • Let the contacts dry completely before reinserting the cartridges.

 

3. Check for Firmware Updates

  • Visit the HP Support website to check for and install the latest firmware updates for your printer. Firmware updates can resolve bugs and improve cartridge recognition.

 

4. Use Genuine HP Cartridges

  • Ensure the cartridges are genuine HP products. Counterfeit or incompatible cartridges can cause communication issues.

 

5. Perform a Hard Reset

  • Remove all cartridges from the printer.
  • Turn off the printer, unplug it, and wait for 10 minutes.
  • Plug it back in, turn it on, and reinstall the cartridges one by one.

 

6. Run HP Print and Scan Doctor

  • If you're using Windows, download and run the HP Print and Scan Doctor tool to diagnose and fix common printing issues.

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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