• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-11-2022 01:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Printer is HP Envy 6000 Series. Received warning that black ink level was very low. Replaced with new genuine HP black ink cartridge but ink level still registering as low, and there is no black print output.

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2022 05:39 AM

HP Recommended

... to follow-up...

 

I followed the suggested procedure with a new genuine replacement cartridge. This time successful, so thanks for the advice.

 

The original issue was caused by a faulty ink cartridge. I took this back to the retailer (Argos) and explained the problem. Argos gave me a full refund - no questions asked!

 

Happy (Easter) Bunny!!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-11-2022 05:34 PM

HP Recommended

You might need to restart your computer and printer.  I had to restart computer and unplug power cable on printer and then plug it back in to get it to acknowledge the new ink cartridges.  Hope that helps!

Was this reply helpful? Yes No

‎04-12-2022 01:53 AM

HP Recommended

Thank you for your response - which was helpful. I have followed the procedure but unfortunately the printer still fails to recognise the cartridge. I will buy another cartridge just in case there is a fault with the one I have tried to install... and will provide feedback,

Was this reply helpful? Yes No

‎04-12-2022 05:39 AM

HP Recommended

... to follow-up...

 

I followed the suggested procedure with a new genuine replacement cartridge. This time successful, so thanks for the advice.

 

The original issue was caused by a faulty ink cartridge. I took this back to the retailer (Argos) and explained the problem. Argos gave me a full refund - no questions asked!

 

Happy (Easter) Bunny!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.