I have replaced the ink cartridge with my HP replacement cartridge and the printer is not recognizin

[AG1665]

I have an HP OfficeJet Pro 9010. It has been telling me the red ink cartridge needs to be replaced. I have an HP subscription for ink, so the cartridges are meant for this printer. I keep replacing the red cartridge per the instructions And it does not seem to register with the printer. It still tells me I need to replace the cartridge after I’ve already done so.

[Max3Aj]

@AG1665, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds frustrating that your HP printer isn't recognizing the genuine HP Instant Ink cartridge, especially when you're using an official subscription cartridge. Here’s a step-by-step checklist to help resolve this issue:

Check Cartridge Authenticity and Compatibility

• Ensure you are using a subscription (Instant Ink) cartridge. These cartridges are region-locked and specific to your printer model.
• Verify that the label on the cartridge has “Instant Ink” printed on it.

Try a Full Power Reset

• Sometimes, printers cache cartridge status incorrectly. Here’s how to reset:
  • Turn on the printer.
  • With it powered on, unplug the power cord from both the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug everything back in and turn the printer on.
  • Reinsert the magenta cartridge and check if the error clears.

Clean Cartridge Contacts

• Poor electrical contact between the cartridge and printer can cause recognition issues:
  • Power off the printer.
  • Remove the magenta cartridge.
  • Gently clean the copper contacts on the cartridge and inside the printer using a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
  • Allow everything to dry before reinserting the cartridge.

Ensure the Printer is Online & Connected to HP

• Instant Ink requires regular internet synchronization to validate cartridges:
  • Go to Settings > Network > Wireless Summary or a similar option.
  • Ensure the printer is connected to Wi-Fi.
  • Check your HP Smart app or your HP account at hp.com to verify the subscription status and device connectivity.

Update the Firmware

• Outdated firmware can lead to cartridge errors with subscription models:
  • From the printer screen, navigate to:
    • Settings > Printer Maintenance > Update the Printer.
  • Alternatively, use the HP Smart app and go to Advanced Settings to check for updates.

Try a Cartridge Reseating Cycle

• Remove all cartridges from the printer:
  • Power cycle the printer (turn it off and back on).
  • Insert the magenta cartridge first, then add the others one by one.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support