I have smudges on printed copy. What can I do?

[Krisby422]

• What can I do about smudges of the ink on the printed copy?

[Sneha_01]

Hi @Krisby422 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing smudges on your printed copies, here are some steps you can take to troubleshoot and fix the issue:

1. Check Ink Levels

• Low ink levels can cause inconsistent printing. Ensure your ink cartridges are not running low or empty.

2. Allow Ink to Dry

• If you’re using glossy or photo paper, the ink may smudge if not given enough time to dry. Allow printed pages to dry completely before handling.

3. Use Quality Paper

• Ensure you’re using the right type of paper for your printer. Low-quality paper can absorb ink unevenly, leading to smudges.

4. Adjust Print Settings

• Check your printer settings and ensure you’re using the correct print quality for your job. Higher quality settings often apply more ink.

5. Clean the Print Heads

• Clogged print heads can lead to smudged prints:
  • Use the printer's built-in cleaning function (found in the maintenance section of the printer settings).
  • Run the print head cleaning process a couple of times if necessary.

6. Check for Obstructions

• Inspect the printer for any paper debris or foreign objects that could interfere with the printing process.

7. Perform a Print Head Alignment

• Misaligned print heads can also cause print quality issues. Use the printer's alignment feature in the settings.

8. Check for Software Issues

• Ensure that you are using the latest drivers for your printer. Visit the manufacturer’s website to download any updates.

9. Use an Ink Fixative (if applicable)

• For certain types of ink (like inkjet), you can consider using a fixative spray to help set the ink on the paper, especially for arts and crafts projects.

10. Test with Different Paper

• Try printing on a different type of paper to see if the smudging continues. This can help determine if the paper is the issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support