I have the same problem as the others in this thread - my printer (HP Smart Tank Plus 570) simply wo

[djpete08]

I have the same problem as the others in this thread - my printer (HP Smart Tank Plus 570) simply won't print Cyan or yellow.

ran all test, cleaned the printer heads, but heads don't go to centre then door is opened, had to cut power as soon as it went to centre to get the heads out. all copper cleaned still no cyan or yellow print only black and magenta, tried everything you have listed, my HP smart tank plus 570 is still under warranty

[Nal_NR]

Hi @djpete08,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Are you using  HP genuine ink cartridges?

Have you tried replacing yellow and cyan ink cartridges?

If you have performed all the steps from this document and still having issues then it could be a hardware issue. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[djpete08]

Hi thanks for your reply,  I have tried everything, and it'd the original hp ink which is inside the the printer, not changed the printer head as I can't seam to see any on the hp site, but I've cleaned the head and the ink is coming out the head it's not sending ink to the head.

Thank you

Pete

[Nal_NR]

Hi @djpete08,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue as it may need service.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[djpete08]

Hi, thank you for your reply,  the problem I have is I'm not getting any privet message and if I click on the link it's blank.

Thanks.

Pete

[djpete08]

Hi can you resend the private message as nothing is showing up thank you