I installed a new 64XL Black cartridge in machine and it says " validatIng". Will not continue on.

[Disaster-Man]

HP Envy Inspire 7955e

Windows 11 Version 24H2 for x64-based Systems

I installed a new 64XL Black cartridge in machine and it says " validatIng". Will not continue on.

[Garp_senchau]

@Disaster-Man, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Reset the Printer

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the internal components and clear validation issues.

2. Check for Cartridge Compatibility

Ensure that the cartridges are genuine and compatible with your region. Sometimes a mismatch in the regional settings can cause validation errors.

• If the cartridges are genuine, try replacing the cartridge(s) with new ones to see if the issue persists.

3. Clean the Cartridge Contacts and Printhead

Sometimes debris or ink residue can cause connectivity issues.

• Power off the printer.
• Remove the cartridges.
• Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean the gold-colored contacts on the cartridges.
• Also, clean the cartridge holder contacts inside the printer.
• Let the contacts dry completely before reinserting the cartridges.

4. Update Printer Firmware Update the firmware on an HP printer

Firmware updates can resolve cartridge validation and other issues.

• Visit the HP Support website and check if there is a firmware update available for your HP OfficeJet Pro 9019e.
• Download and install the update, either via the HP Smart app or directly from the printer’s settings (if accessible).

5. Reinstall HP Software and Drivers

The issue could also be related to outdated or corrupted software on your computer.

• Uninstall the printer from Windows Settings > Devices > Printers & Scanners.
• Download and reinstall the latest HP Smart app and drivers from the HP website for your printer model.

6. Perform a Semi-Full Reset

If none of the above works, you can try a semi-full reset, which restores factory settings but won’t erase your data:

• Turn off the printer.
• Press and hold the Power button while pressing the Cancel button or a combination of keys (specific to your model). Refer to your printer manual or online support for the correct key combination.

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Garp_senchau]

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[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H